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Accessibility Policy

Consolidated Edison, Inc., which includes Consolidated Edison Company of New York (“Con Edison”) and Orange & Rockland Utilities, is committed to inclusivity and offering a best-in-class digital experience for everyone. We’re constantly working toward improving the accessibility of our websites and mobile applications to ensure that we provide equal access to individuals with disabilities, including those with visual, hearing, cognitive, and motor impairments.

To achieve our accessibility goals, we aim to follow the principles of universal design and adhere to the Web Content Accessibility Guidelines (WCAG 2.1) developed by the Web Accessibility Initiative (W3C). We are working toward reaching level AA of WCAG 2.1.

Experienced accessibility consultants and individuals with disabilities continue to provide us with guidance and oversight as we work to develop digital services that are usable by our customers and other members of the public seeking information about our services. We regularly assess the usability of our digital products and work to ensure that they are compatible with the latest assistive technologies, such as screen readers, magnifiers, and speech-recognition software.

We strive to meet the needs of individuals with disabilities, and we are continuously improving, upgrading, and optimizing our services as standards, guidelines, and resources evolve.

If you need assistance accessing our websites, mobile applications, or PDFs, please call us at 1-800-404-9097 for direct assistance or email us at customerservice@coned.com. You may also contact us if you have any general questions or feedback about accessibility. We will make every effort to address your concerns and provide the information you need.

Last updated August 21, 2019.