Safety & Environment
CECONY’s Gas Operations ranked Number 1 in the JD Power survey of gas business customers. With 586 heavy heating oil conversions, we exceeded our yearly target by 120. We’ve handled more than 4,000 such conversions since 2011. We also worked injury- and accident-free in 2016. We assumed responsibility for all home-heating conversions (oil, propane, electric, and wood) in Westchester County, improving the customer experience and encouraging air-quality improvements. A tariff change in a rate case helped to spur our growth in Westchester County.
While adhering to best practices to achieve operational excellence, the Gas Marketing and New Business teams at O&R added 1,339 new customers in 2016. That exceeded our goal of 940 additions. These additions included 223 conversions from oil/propane to cleaner natural gas. Among the factors spurring our growth were a gas conversion rebate program, entitlement changes, and a 15-year economic feasibility analysis, up from 10 years previously.
Con Edison, Inc. Utility Customer Conversions to Gas