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Cultural Transformation

We continue to make progress on our cultural transformation to enhance relationships with our customers and other stakeholders; encourage openness, fairness, and trust; and manage costs.

During 2012, we’ve continued to make progress with engaging employees in an ongoing cultural evolution that encompasses virtually every aspect of our business. We have seen evidence throughout the company of our cultural transformation to enhance customer and other external relationships, encourage openness, fairness, and trust, and enhance cost consciousness. We are enabling our cultural transformation through development and implementation of new practices, tools, and processes. We recognize that cultural transformation will happen at a different pace within each area of the company, and will take several years overall to be successful. We continue to focus on signs of progress and examples of success while identifying areas where additional effort and support may be needed.

The Way We Work principles guide the way we do business.