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Cultural Transformation

Cultural Imperatives

We strive to improve our relationships with the people we serve and encourage openness, fairness, and trust.

Throughout 2012 Con Edison introduced new initiatives as well as improved upon several existing programs in order to strengthen our cultural imperatives. These imperatives include managing costs, improving external relationships, and encouraging openness, fairness, and trust.

“Our customers are the heart of our business and we’re dedicated to providing exceptional service.”
Nancy DePasquale Nancy DePasquale As a member of the corporate Enhancing Customer Relationships team and Electric Operations Customer Advocacy group, Nancy dedicates her days to ensuring all our customers receive outstanding service.