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Consolidated Edison Company of New York

For Gas Emergencies
Natural gas is a safe, reliable fuel, but leaks can create fires and explosions. That’s why a strong rotten egg odor is added so you can detect even small gas leaks. Other signs of a leak include a white cloud, mist, fog, or bubbles in standing water and a roaring, hissing, or whistling sound.

If you smell gas or suspect there is a gas leak: 

  • Leave the premises immediately and take others with you.
  • Open windows before you leave if the odor is faint.
  • If outdoors, get well away from where you smell the natural gas.
  • Do not do anything to create a spark that could cause an explosion, such as lighting a match, starting a car, turning appliances, lights, or flashlights on or off, using a telephone or cell phone, and ringing doorbells.
  • Once you are a safe distance away, call 1-800-75-CONED (1-800-752-6633). National Grid customers call 1-718-643-4050.

For more gas safety information, visit

For Electrical Emergencies
If you want to report an electrical emergency, such as a fallen wire, please call our toll-free number 1-800-75-CONED (1-800-752-6633) or if you have your account number or the phone number associated with your account, click here.

To Report an Electric Service Problem
If you need to report a problem with your electric service, click here.

For Steam Emergencies
If you see steam on Manhattan streets, immediately call us at 1-800-75-CONED (1-800-752-6633). Steam is caused by water falling on a steam pipe, a manhole cover, or a steam leak, and we need to check it out.

Customer Service: For billing, energy usage, safety tips, energy-saving tips, or other customer service needs, go to Con Edison Customer Central:

Careers at Con Edison: If you’re looking for employment at Con Edison and want to learn about the jobs we’re seeking to fill, go to Careers at Con Edison:

Supply Chain Online - Learn about the products and services we buy, our terms and conditions, and our minority and women business programs. For more information click here.

Orange and Rockland Utilities

Electric or Gas Service Problems
Orange and Rockland and Pike County Light & Power Co. customers may visit

For more information about Orange and Rockland, visit

Con Edison Solutions

For Customer Service information, visit

Con Edison Energy


Con Edison Development



 For other issues, please contact Con Edison Corporate Communications